As you can imagine, the last 20 months have been an incredibly challenging period for all of us. As we approach what we hope is going to be a great summer, rest assured we are committed to providing a safe and clean holiday experience for you to enjoy with family and friends this summer.
We have been contacted by a number of guests seeking clarification around our vaccination policy. We thank you for your patience which has allowed us to do due diligence and consider our options before putting a policy in place which aligns with the government mandates.
After undertaking a risk assessment, we have decided to implement a ‘No vaccination, no stay’ policy which will take effect from 3rd December 2021 when New Zealand moves to the traffic light protection framework. This vaccination policy will be in place until further notice.
On arrival we will require proof of full vaccination for all guests and visitors aged over 12 years and 3 months, along with 1 form of ID. We will be accepting the New Zealand Digital Vaccination Pass as proof of vaccination status or legitimate exemption which the digital pass is also available for.
Anyone not able to provide this proof will not be permitted to stay or enter the grounds.
You can request your vaccination pass at https://mycovidrecord.health.nz/
If you have a legitimate medical exemption, you can a request you vaccination pass at
We understand that not everyone wishes to be vaccinated against Covid-19 and to these guests, we are sorry that this decision will negatively impact your holiday plans. If you have a booking between 4th December 2021 and 1st May 2022 and are not vaccinated, you will be entitled to a full refund. Cancellations must be received via email to email@example.com by the 1st of December 2021 – after this 7-day period has lapsed normal cancellation policy will apply.
We ask that before contacting us, you take a moment and remember that this decision has not been made lightly and is to protect the wellbeing of our staff and guests – particularly vulnerable individuals and those under 12. We hope that you can appreciate we have done everything we can to ensure we can welcome you to Russell TOP 10 Holiday Park safely this summer. If you do choose to change your plans, we understand. Equally, we kindly ask you to remember the challenges our business is facing as we have to constantly adapt to the Government’s requirements and the reality of creating a safe environment for all visiting or working in our park over the busy summer period. Please be aware that your kindness, honesty, and co-operation is greatly appreciated.
To our loyal guests,
Russell TOP 10 Holiday Park is fully compliant with the COVID-SAFE program and have additional safety and cleaning measures in place to make your stay safe, comfortable and enjoyable.
We understand that we still live in a time of relative uncertainty and, with that in mind, we have decided to introduce a “Book with Confidence Guarantee”.
Russell TOP 10 Holiday Park
For more information about Alert Levels see the Unite Against COVID-19 website.
Anyone who has cold or flu symptoms should get a test and stay home until you have a negative test result. Find your local testing facility on the Healthpoint website.
The Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments. For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the Alert Level changes meaning travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis). Please be aware that where your request to amend a booking is not linked to COVID-19 developments, normal T&C’s will apply.
The NZ government have put into place extraordinary measures to help stop the spread of COVID-19 and we can all do our bit at a local level to assist:
General Health and Hygiene
We understand that some guests may choose to alter their plans and advise that our normal refund policy still applies. Our refund policy is available HERE. If you are cancelling online we ask that you include a note advising that your cancellation is due to COVID-19 as we will be providing government with statistics after the travel restrictions are lifted.
We will continue to monitor the situation and will of course advise you should anything change.