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Russell woman named as Holiday Parks’ Emerging Star

Russell woman named as Holiday Parks’ Emerging Star

Einnee Facey of the Russell TOP 10 Holiday Park has been awarded the 2019 Holiday Parks Emerging Star Award for holiday park professionals under the age of 35.

Ms Facey has been recognised for her passion and commitment to both the holiday park industry and her community. She was chosen for her exceptional leadership of the team at the Russell TOP 10 Holiday Park, and her dedicated work to ensure that the visitor’s experience is outstanding.

Ms Facey joined the team in Russell in 2016 as a receptionist after several years in banking and finance. She is a real ‘people person’ and soon discovered that the holiday park sector provided the human interaction she needed.

She showed an immediate passion and aptitude for the sector, and quickly moved up the ranks. Within six months she was promoted to assistant manager, and only 12 months after that she became park manager. Her drive and determination has led to her receiving monthly sales awards, and finishing in the top 5 overall membership sellers in the entire TOP 10 group, despite Russell being a significantly smaller park than those the other top sellers work at.

Daniel Tilton, CEO of Next Generation Holiday Parks, which owns Russell TOP 10 Holiday Park, says Ms Facey is a fantastic leader who has built a stellar team around her. “Staff satisfaction is high, staff turnover is low, and it shows in the consistency of experience that is delivered to park guests,” he says.

Ms Facey is always looking to broaden her knowledge of the holiday park sector, and finding different ways to improve her abilities. She has had first aid training, service training, and is working towards a New Zealand Certificate in Tourism (Level 4) as part of a pilot training programme between TOP 10 Holiday Parks and ServiceIQ. She is engaged in the local community and strives to ‘grow the pie’ for Russell businesses. She’s an active member of the Bay of Islands Marketing Group and works collaboratively with other Northland TOP 10 parks to drive visitation to the region.

“Einnee has a passion for the holiday park industry and shows a deep commitment to delivering world class customer experience. She goes out of her way to ensure every customer feels special and leaves with a smile on their face,” Holiday Parks New Zealand Chief Executive Fergus Brown says. “Einnee has the sort of dedication and enthusiasm you wish you could bottle and give to all your staff.”

About the award

This is the third year the Holiday Parks’ Emerging Star Award has been presented. It recognises a holiday park professional who could be in an ownership, management, office or park operation role. The winner of the 2019 Emerging Star Award receives an all-expenses paid trip to the upcoming New Zealand Holiday Parks Conference to network with other holiday park operators around the country. Entrants must be under the age of 35 as at 1 January 2019.

Click here to view the full media release from Holiday Parks New Zealand.

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COVID-19 Level 4 Alert Park Status:

Open and taking new guests for lockdown until 6pm Friday 27 March 2020 (subject to fully self-contained requirements)

An update to all our loyal guests during these surreal and uncertain times. As we navigate this situation, we continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what we are doing in our park in response to COVID-19.

As we move into Alert Level 4, we have received official advice from the government that Campgrounds and Hotels/Motels are considered essential services, so we have made the decision to stay open. We are working hard to accommodate those with nowhere to stay for the duration of lockdown. Subject to availability in self-contained accommodation or guests being in their own fully self-contained vehicles, latest arrival time for campervans is 6pm Friday 27 March 2020. After this time the park will be closed to new arrivals.

Our main priority is keeping everyone safe and stopping the spread of this virus, so please understand that we are reducing our services and some facilities within the park. Guests at our park can expect the following changes to our usual service/facilities/policies during lockdown:

- Any guests in the park are welcome to stay for the lockdown period in self-contained campervans or caravans, or our self-contained units only
- Communal facilities and shared areas of the park will be closed
- A minimum night stay of 28 days will apply, to ensure that all guests follow through with the government’s 4-week lockdown requirements, unless proof of an outbound flight can be presented to staff
- Our reception, maintenance and cleaning service will be at reduced capacity and/or operated remotely as circumstances in the park dictate
- We are having to limit, restrict or cease face-to-face interaction, but will do our best to deliver our usual high quality of customer service while adopting safe social distancing practices

With all of that said, rest assured we have ramped up our cleaning processes as per the Ministry of Healthy guidelines and are keeping the health and wellbeing of our guests and staff are at the forefront of everything we do.

If you have a booking made with us and were due to arrive during or in the months immediately following the lockdown, please get in contact with our team to discuss your options.

This decision has not been taken lightly, but we need to play our part in the fight against COVID-19. We would like to thank you for your support to date and look forward to seeing you again in the future.

For further information please contact our team on 0800 148 671.