For bookings made from 7th May 2020, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments. For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the Alert Level changes meaning travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates.
We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).
Please be aware that where your request is to amend/cancel a booking that was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.
This is the only time of the year that the booking and cancellation policy differs from the above. See below for the date-specific policies.
24 December – 11 January inclusive (Christmas/New Year)
A minimum deposit (non-refundable) as per the below is required to secure your booking:
If you are looking at arriving before the 1st of January you must arrive before or on the 27th of December.
Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
Your initial deposit is non-refundable. Any cancellations will result in the following cancellation fees being charged:
Please note the notice period is measured from the arrival date of your booking (check-in time).
12 January – 30 January inclusive (School Holidays)
We will automatically re-book your site/cabin for the following year, with your dates from this year. We will contact you at the start of February, with your booking confirmation for you to check and confirm by paying the deposit within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to email@example.com. Please note we cannot guarantee any changes to bookings, however our staff will try their best to accommodate your requests. We will accept new bookings from the start of March each year.