For bookings made from 3rd December 2021, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID-19 related developments.
These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a close contact, you are forced into self-isolation or there is a Government mandate preventing you from travel in/from your local area/region or in the area to which you are intending to travel.
In these cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, a full refund, less a processing fee, may be offered.
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based.
We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).
Please be aware that where your request is to amend/cancel a booking that is not linked to COVID-19 related matters, normal T&C’s will apply.
This is the only time of the year that the booking and cancellation policy differs from the above. See below for the date-specific policies.
24 December – 11 January inclusive (Christmas/New Year)
A minimum deposit (non-refundable) as per the below is required to secure your booking:
If you are looking at arriving before the 1st of January you must arrive before or on the 27th of December.
Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
Your initial deposit is non-refundable. Any cancellations will result in the following cancellation fees being charged:
Please note the notice period is measured from the arrival date of your booking (check-in time).
12 January – 30 January inclusive (School Holidays)
We highly value our return guests, to show our appreciation we offer you the opportunity to re-book your site/cabin for the same dates the following year, before we open to new bookings.
If you would like to take advantage of priority re-booking please complete the rebooking form available in reception or via email. Priority rebooking is available until 31st January.
Once we have made your booking, we will contact you at the start of February with your booking confirmation. You can check details and confirm by paying the deposit within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to firstname.lastname@example.org. Please note we cannot guarantee any changes to bookings, however our staff will try their best to accommodate your requests.
New bookings will be opened at the start of March each year.
Russell TOP 10 Holiday Park has a mandatory vaccination policy in place for all guests from 3rd December 2021 until further notice.
The party leader/lead booking name is responsible for communicating this requirement to all guests in their group. All guests and visitors aged over 12 years and 3 months will be required to provide proof of vaccination status via the My Vaccination Pass at the time of check-in at the park.
We will only accept My Vaccination Pass as proof of vaccination status or legitimate exemption which the digital pass is also available for.
Failure or refusal to do so may result in the park cancelling the booking with no refund except as provided for in the T&C’s.