Terms and Conditions
Book with Confidence Guarantee
For bookings made from 3rd December 2021, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID-19 related developments.
These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a close contact, you are forced into self-isolation or there is a Government mandate preventing you from travel in/from your local area/region or in the area to which you are intending to travel.
In these cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, a full refund, less a processing fee, may be offered.
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based.
We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).
Please be aware that where your request is to amend/cancel a booking that is not linked to COVID-19 related matters, normal T&C’s will apply.
Bookings
- A deposit is required to secure every booking and must be paid at the time of booking.
- The minimum deposit is 1 night’s accommodation cost.
- Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS.
- Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
- Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
- The management endeavours to hold the accommodation booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
- We reserve the right to refuse entry into Russell Top10 Holiday Park. A full refund will be issued under these circumstances.
- Persons under 18 years of age must be accompanied by a parent or guardian.
- The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.
Non-refundable Bookings
- Full payment is required at the time of booking.
- Bookable at least 14 days before arrival date.
- No refund will be offered for cancellations and no shows.
- Changes or amendments to the reservation will be deemed as cancellation and no refund will be offered.
Cancellations
- Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
- Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
- Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Payments are not refundable if the stay is cut short.
- FREE CANCELLATION up to day of arrival if due to government restrictions on travel
Peak Season
This is the only time of the year that the booking and cancellation policy differs from the above. See below for the date-specific policies.
24 December – 11 January inclusive (Christmas/New Year)
A minimum deposit (non-refundable) as per the below is required to secure your booking:
- A minimum deposit (non-refundable) of 2 nights’ is required to secure any site booking.
- A minimum deposit (non-refundable) of 1 night’s accommodation cost is required to secure a cabin, villa or bell tent.
If you are looking at arriving before the 1st of January you must arrive before or on the 27th of December.
Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
Your initial deposit is non-refundable. Any cancellations will result in the following cancellation fees being charged:
- More than 28 days’ notice – Full amount of the initial deposit paid.
- 15 to 28 days’ notice – 50% of the total booking charges OR the full amount of the initial deposit paid (whichever is higher)
- 8 to 14 days’ notice – 75% of the total booking charges OR the full amount of the initial deposit paid (whichever is higher)
- 0 to 7 days’ notice – 100% of the total booking charges.
- Early departures are considered a cancellation and therefore no refund will be given.
Please note the notice period is measured from the arrival date of your booking (check-in time).
12 January – 30 January inclusive (School Holidays)
- A minimum deposit of 1 night’s accommodation cost is required to secure your booking.
- Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
- Bookings cancelled more than 7 days prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
- Cancellations inside of 7 days of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
- Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Early departures are considered a cancellation and therefore no refund will be given.
Peak Season Rebook Policy
We highly value our return guests, to show our appreciation we offer you the opportunity to re-book your site/cabin for the same dates the following year, before we open to new bookings.
If you would like to take advantage of priority re-booking please complete the rebooking form available in reception or via email. Priority rebooking is available until 31st January.
Once we have made your booking, we will contact you at the start of February with your booking confirmation. You can check details and confirm by paying the deposit within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to info@russelltop10.co.nz. Please note we cannot guarantee any changes to bookings, however our staff will try their best to accommodate your requests.
New bookings will be opened at the start of March each year.
Check in/out Time
- Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).
Smoking
- For the comfort and safety of all guests and our native wildlife, as of 31 May 2016, Russell TOP 10 Holiday Park is a smoke-free zone. This means that smoking is prohibited within the park boundaries by all staff, patrons and their guests. If you are a smoker, please ask our staff to direct you to the designated smoking area opposite the park on James Street.
Pets
- We here at Russell TOP 10 Holiday Park love our furry friends and openly welcome them all year round on selected sites and cabins in our park. We do understand though, that some of our guests have a legitimate fear or dislike of dogs and as such, we have established a designated area for dogs in our park (see park map), as well as a clear set of rules in order for all of our guests to be able to exist in harmony. Click here for our dog-friendly policy or ask at reception.
Vaccine Policy
Russell TOP 10 Holiday Park has a mandatory vaccination policy in place for all guests from 3rd December 2021 until further notice.
The party leader/lead booking name is responsible for communicating this requirement to all guests in their group. All guests and visitors aged over 12 years and 3 months will be required to provide proof of vaccination status via the My Vaccination Pass at the time of check-in at the park.
We will only accept My Vaccination Pass as proof of vaccination status or legitimate exemption which the digital pass is also available for.
Failure or refusal to do so may result in the park cancelling the booking with no refund except as provided for in the T&C’s.
