Terms and Conditions
Bookings
- A non-refundable one night deposit is required to secure every booking and must be paid at the time of booking. The non-refundable deposit can not be transferred.
- Payment of deposit must be made by Credit Card (MasterCard or Visa only. A 2% surcharge does apply to all credit cards.)
- Balance of payment for booking is required two weeks prior to arrival. Payment must be made by Credit Card (MasterCard or Visa only. A 2% surcharge does apply to all credit cards.)
- All online bookings are required to be paid in full. The first night is non-refundable, normal cancellation policy applies.
- Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
- The management endeavours to hold the accommodation booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
- We reserve the right to refuse entry into Russell TOP 10 Holiday Park. A full refund will be issued under these circumstances.
- Persons under 18 years of age must be accompanied by a parent or guardian.
- The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.
- Rooms are not serviced daily. For all Villa’s a mini service will be conducted on day 3 and for cabins a mini-service will be conducted on day 4. A full service is available at an extra cost.
- Please note we don’t give a discount to NZMCA members.
Cancellations
- Bookings cancelled more than 7 days prior to the day of arrival, will be refunded less the one night non-refundable deposit.
- Cancellations inside of 7 days of arrival will result in no refund or credit.
- Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Early departures are considered a cancellation and therefore no credit or refund will be given.
- Payments are not refundable if the stay is cut short.
- Covid cancellations – No refund or credit
- Long Weekends/Holidays – No Refund or credit
- Upcoming Bad Weather – No Refund or credit
Please note that the notice period is measured from the arrival date of your booking.
Peak Season
- Non-refundable deposit paid at time of booking
- No refund or credit after 1st of December once full payment has been made.
- Reductions of nights and guests are non-refundable after the 1st of December.
- Early departures are considered a cancellation and therefore no refund or credit will be given.
- No refund or credit due to bad weather.
- No pets allowed from the 20th December – 7th February.
Please note that the notice period is measured from the arrival date of your booking.
Peak Season Rebook Policy
We highly value our return guests, to show our appreciation we offer you the opportunity to rebook your site/cabin for the same dates the following year, before we open to new bookings.
If you would like to take advantage of priority rebooking please book at the office or via email. Priority rebooking is available until the 31st of January.
Once we have made your booking we will contact you with your booking deposit request. You can check details and can confirm by paying within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to info@russelltop10.co.nz. Please note that we can not guarantee any changes to bookings however our staff will try our best to accommodate your request.
New bookings will be opened at the start of February each year.
Check in/out Time
- Check in time is from 2pm (for accommodation) and 1pm (for sites) and check out is no later than 10am on day of departure.
Smoking
- For the comfort and safety of all guests and our native wildlife, as of 31 May 2016, Russell TOP 10 Holiday Park is a smoke-free zone. This means that smoking or vaping is prohibited within the park boundaries by all staff, patrons and their guests. If you are a smoker, please ask our staff to direct you to the designated smoking area opposite the park on James Street.
Pets
- We here at Russell TOP 10 Holiday Park love our furry friends and openly welcome them (however not over our peak period) on selected sites and cabins in our park. We do understand though, that some of our guests have a legitimate fear or dislike of dogs and as such, we have established a designated area for dogs in our park (see park map), as well as a clear set of rules in order for all of our guests to be able to exist in harmony. Click here for our dog-friendly policy or ask at reception.
- With being a dog-friendly park we have limited dog-friendly areas. If dogs are found in rooms or sites that are not dog-friendly you may be asked to leave or find an alternative for your dog. There will be no refund and an addiitonal $300 fee for deep cleaning the room.
