Terms and Conditions


Book with Confidence Guarantee

For bookings made from 7th May 2020, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments. For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the Alert Level changes meaning travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates.

We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).

Please be aware that where your request is to amend/cancel a booking that was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.

Bookings

  • A deposit is required to secure every booking and must be paid at the time of booking.
  • The minimum deposit is 1 night’s accommodation cost.
  • Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS.
  • Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
  • Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
  • The management endeavours to hold the accommodation booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
  • We reserve the right to refuse entry into Russell Top10 Holiday Park. A full refund will be issued under these circumstances.
  • Persons under 18 years of age must be accompanied by a parent or guardian.
  • The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.

Non-refundable Bookings

  • Full payment is required at the time of booking.
  • Bookable at least 14 days before arrival date.
  • No refund will be offered for cancellations and no shows.
  • Changes or amendments to the reservation will be deemed as cancellation and no refund will be offered.

Cancellations

  • Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
  • Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
  • Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
  • Payments are not refundable if the stay is cut short.
  • FREE CANCELLATION up to day of arrival if due to government restrictions on travel

Christmas/New Year (26 December – 12 January incl.)

  • This is the only time of the year that the booking and cancellation policy differs from the above.
  • A minimum deposit (non-refundable) of $100 is required to secure any site booking.
  • A minimum deposit (non-refundable) of 1 night’s accommodation cost is required to secure a cabin, villa or bell tent.
  • Full payment is required by 30 November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
  • The initial deposit is non-refundable as stated above. Any other payments you make towards your booking are subject to the following refund and cancellation terms. Please note the notice period is measured from the arrival date of your booking (check-in time).
  • More than 28 days notice – Full refund (less deposit)
  • 15-28 days notice – You will be refunded 50% of the total booking charges
  • 8-14 days notice – You will be refunded 25% of the total booking charges
  • 0-7 days notice – No refunds given

Christmas/New Year Rebook Policy

  • We will automatically re-book your site/cabin for the following year, with your dates from this year. We will contact you at the start of February, with your booking confirmation for you to check and confirm by paying the deposit within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to info@russelltop10.co.nz. Please note we cannot guarantee any changes to bookings, however our staff will try their best to accommodate your requests. We will accept new bookings from the start of March each year.

Check in/out Time

  • Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).

Smoking

  • For the comfort and safety of all guests and our native wildlife, as of 31 May 2016, Russell TOP 10 Holiday Park is a smoke-free zone. This means that smoking is prohibited within the park boundaries by all staff, patrons and their guests. If you are a smoker, please ask our staff to direct you to the designated smoking area opposite the park on James Street.

Pets

  • Our park is home to several native bird species and a variety of other fauna. In order to ensure a safe environment for our furred and feathered friends, pets are not permitted within the park. Ask our reception staff about the local boarding kennels for dogs and cats.

Level 1: It's back to business as usual!

New Zealand has entered Level 1 travel protocols which essentially means "business as usual". Our international borders are still closed but New Zealanders and international travellers already in New Zealand are free to travel and enjoy this amazing country of ours!

We look forward to welcoming you at our park for some well-earned rest and relaxation (or adventure depending on what tickles your fancy)!

The Russell TOP 10 Team